The Nelson Group

We have worked with Caroline Nelson on two real estate transactions. She helped us purchase our new home as well as helping us to sell our old one. She was incredibly patient, well-organized and professional while showing us home after home, and took us through the final transactions with ease. She quickly figured out what we liked and did not like. We put in several offers and finally ended up with a perfect home. We decided to rent our old house and did not plan to sell, but she continued to update us on the market and suggested we list it to see what would happen. She was spot on; the market was very aggressive and the house went for 25% over the list price. She was very efficient and worked out all of the details with our renters, etc. She got us an amazing price in short order without much effort on our part. We highly recommend Caroline and would use her again, but we are staying put for a while!

My partner and I were somewhat high-maintenance after relocating to California from Colorado with very little knowledge of Marin County. We anticipated a competitive housing market but nothing like the market conditions we experienced this Fall. All of that on top of our often divergent tastes and purchasing priorities. We sure put Caroline's skills and expertise to the test!

From our initial meeting, we knew we were in good hands with Caroline. She quickly understood our requirements and helped us choose target communities to begin our search. She was exceptionally patient with us on multiple tours and completed follow-up thoroughly, thoughtfully, and consistently. She never wasted our time with homes that were out of our price range or not in line with our needs. It was clear she knew Marin like the back of her hand.

A master with contract negotiations, Caroline came up with a deal that was good for us and made the seller happy as well. She was encouraging, honest, and diligent during the entire process up through closing. We also had the pleasure of working with Caroline during the filming of an HGTV House Hunters episode. This required her to put in a considerable amount of work and spend weekends filming at multiple locations. What a great once-in-a-lifetime experience that wouldn't have been possible without her help; she also looks great on camera. :)

We are pleased to recommend Caroline to anyone looking to buy or sell a home. She is hands down the best agent we have ever worked with and if we ever need to move again she will be our first choice. We love our new home and have her to thank.

Caroline is the benchmark by which Real Estate Agents should be measured in this new real estate market. If you want personal attention, unflagging loyalty and inexhaustible interest in your home, she is clearly the go-to person!

To add real value in today's market, Caroline understands that an agent can't rely on the old markers of knowing the neighborhood, having a network and doing the "usual" for a listing. Caroline took the time to develop a detailed understanding of our micro-neighborhood and the specific strengths and weaknesses of the houses in our neighborhood. She marketed our house using both the old tools and all of the modern tools (websites, social media, etc.). She was a patient, true and honest partner in advising us on the specific needs for marketing our house - what we really needed in staging, how and when we needed to show, pricing and timing. Most importantly, she never, ever, ever gave up or flagged in her enthusiasm and attention to our house, even though it wasn't, by a longshot, the jewel of her portfolio. She never lost patience with our questions or insecurities about the market. We were treated as if doing right by us and our house (whether that meant selling OR declining to sell) was her only focus!

At the end of the process, we can say with confidence not only that Caroline was the number one reason we were able to sell our first home, but that she also is the reason we can look back on a very difficult process with positive feelings and pleasant memories! We recommend her to anyone and everyone selling or buying in Marin County!

As the #1 sales team in San Francisco for Pacific Union International, we have extremely high standards and all of the decisions we make are in the best interest of our clients. Over the years, we have had many clients choosing to make the move to Marin County for schools and a family friendly lifestyle. We certainly have many choices of sales professionals, but we have chosen to refer these clients to Caroline Nelson and work exclusively with her. We know Caroline takes exceptionally good care of all of the clients we refer to her, and they have raved about her professionalism, market knowledge, guidance and support.

Thank you for always taking such great care of our clients - looking forward to sending you many more referrals this year.

Working with Caroline is a no brainer. She knows Marin like the back of her hand, is a pleasure to deal with, is very generous with her time, and her negotiating instincts are on the money.

We just had an amazing experience selling our home with Caroline and Chris Nelson of the Nelson Group! Finding the right realtor through the interview process was exhausting , but we are so glad we held out until we met Caroline and Chris. From the moment they walked into our home, they had an exciting vision of how to update our 1980’s home so that we could get the price we were looking for.
But they didn’t stop there. Caroline went above and beyond our expectations with her expert design suggestions. And Chris made sure we had all the bases covered regarding preparing the home for inspections, etc. They also interviewed several home stagers to find the right group suited to achieve the look we were going for. When they introduced us to Steve West of Go West Staging, we knew we had top notch professionals on our team. The expertise and experience of the Nelsons was invaluable during the whole process. We ended up with a finished product that brought us more than we had hoped, after only two days on the market! I highly recommend this kind and thoughtful team of professionals.

Caroline & Chris Nelson are the absolute BEST at what they do. After interviewing several real estate agents, I quickly settled on them to handle the sale of my parents’ condo. From start to finish they made each and every step of the process so easy, painless and stress-free for me. Caroline quickly got to work with upgrading & refreshing what was a tired look, turning it into a light and bright, welcoming home. Her sense of design and what looks best to a buyer’s eye is spot on. They showed up for every single inspection for me as I live far away, held an open house every weekend and listened to what I wanted. Their gentle guidance, positive attitude and professionalism are unmatched. They truly went above and beyond for me. I received the offer I wanted after just a couple of weeks on the market. I couldn’t be happier and would recommend Caroline and The Nelson Group to anyone!

There really are no words to describe just how wonderful it has been to work with The Nelson Group. I had been referred to Caroline when we were looking for a home in Mill Valley to raise our family. We were new to the area and Caroline helped us every step of the way: from choosing the right neighborhood for our family, to educating us about the local schools, to finding us the perfect home. She knows Marin like the back of her hand Caroline was incredibly strategic in making an offer on our home, saving us a great deal of money. We have since worked with Caroline to buy and sell 2 homes- a total of 4 transactions. Her advice in prepping the houses for sale and deciding the list prices has been spot on! We have done very very well with each transaction. I can not recommend Caroline enough. She held my hand every step of the way through it all. She made the experience fun and rewarding. It was also a pleasure working with her husband, Chris. His expertise about homes, inspections, and the overall landscape was invaluable. He was always there to help us with our many varied requests and needs. I would never buy or sell a house in Marin without the help of the Nelsons.

Caroline and Chris Nelson came recommended to us by neighbors who had successfully used their services in selling a home. They succeeded in surpassing our expectations. They were professional, courteous and knowledgeable. Their knowledge, expertise and guidance in our neighborhood and the market resulted in our receiving well above our asking price, which was beyond the advice of other brokers. We were amazed at how quickly they got to know us and the special nuances of our home. We are delighted to recommend The Nelson Group, and would not hesitate to use them again if the opportunity arose.

As first-time home buyers my husband and I were not well versed in the home buying process, Caroline and Chris took us under their wings and showed us the way. In a very difficult and competitive market they kept us positive and reassured us constantly that we were in a position to buy a home, and they would make it happen. From meeting with us numerous weekends on our schedule to look at homes, to being available constantly with questions, they really made us feel taken care of! There were even times when we wanted to go look at homes again and they would set up private showing so we could bring my father, a building contractor, to help us assess the structure, and give his two cents. In a market like this it helps to have a relator who is well connected in the community, and my husband and I saw first-hand, when Chris and Caroline walked into a home all the realtors knew and respected them. I have recommended The Nelson Group to all my friends who are starting the home buying process and have assured them that they are in excellent hands with Chris and Caroline! Thank you again for making our dreams come true!

Andrea and Joey Appelmann